From the chilly spring in March to the lockdown management in April, Shanghai's epidemic prevention and control is facing an unprecedented challenge. In order to respond to the impact of regional lockdowns in a timely manner, Zhongqi Human Resources regards ensuring the production and operation of the enterprise as the primary principle. All employees adhere to their positions, overcome difficulties, and carry out emergency response as soon as possible, striving to provide customers with more complete, comprehensive, and warm solutions.
Due to uncertain factors and numerous unexpected situations during the epidemic, it is not possible to predict whether the lockdown will be fully lifted after April 5th. If it cannot be lifted, it may affect the payment time of customers.
Customer Z's salary will be paid on the 5th of the following month, involving nearly a thousand people. Our company will negotiate with the customer as soon as possible regarding the timeline for the subsequent process. The customer provided salary data on the evening of the 28th. After receiving the data on the 29th, our company prepared a bill and provided the payment bill on the same day. The customer completed payment approval on the 30th and finally received the payment before noon on the 31st. Two colleagues in charge of the department have been locked down from home, completing salary data and providing payment bills through remote work. We communicated with the finance department in advance to ensure that the payment for the client was completed smoothly.
Customer S is a large state-owned enterprise group, and multiple companies under it pay salaries on the 8th of each month. The customer has asked if it is possible to advance the payment date to March 31st, which is only 2 working days away from the customer's proposed payment date. At the same time, the customer's salary data has not been completed, and due to the large number of salary payers, time is very tight.
After urgently communicating with department leaders about the situation, in order to fulfill social responsibility and reduce the impact of the epidemic on customers, and in response to the customer's request for temporary early salary payment, our company was mindful of the customer's thoughts and urgent needs. The customer service department and finance department worked together and decided to fight this cooperation battle with the customer. The customer service personnel who were confined to their homes due to the epidemic, with the assistance of remote work software, intensified the production and distribution of salary data within two working days.
M client is a long-term cooperative client of our company, and one of its outsourcing sales guides experienced a work injury accident in Guangzhou. When we learned of the accident, we immediately contacted the customer to understand the situation and filed with our colleagues in charge of external management. We also contacted our colleagues in the Guangzhou branch to confirm the latest application materials for work-related injury recognition.
During the epidemic, the four customer service departments took turns to work, and serving customers well was a common goal. Some colleagues are busy collecting medical materials and witness testimony from employees, while others are preparing a series of accident reports and other company materials, maintaining daily contact with customers and colleagues from the Guangzhou branch. At the beginning of April, there is a one month deadline for applying for work-related injury recognition, and there is only one way in Guangzhou to submit written original materials on the counter; In late March, some regions in Shanghai have ceased express delivery services; Customers are also unable to apply for official seals due to the implementation of the epidemic at home... Many difficulties have been faced by our customer service.
After coordination and communication from multiple parties, our company issued a "Work Injury Determination Application Extension Report", and colleagues from the Guangzhou branch officially applied for extension to the Guangzhou Social Security Bureau with the organized electronic materials.
When customer H reported to our company for the increase or decrease of staff, he made an error in cross reporting the name and ID number of the staff. It was the last date in March when he found this problem. And one of the employees had only been on duty for half a month and had already resigned at the end of March. According to the policy, employees who participate in the local social security insurance coverage will also apply for the city in the following month. The customer needs to accurately settle the monthly salary with the employee when they leave. Time is tight, and after multiple communication with the supplier's responsible person, the confirmation is completed on the last day of March through internal approval and coordination of the supplier company. The two employees can participate in the local insurance according to the customer's wishes, without affecting the employee's treatment and enjoyment in the local area.
The Q client is a wholly-owned enterprise, and one of its employees needs to complete retirement procedures in Guangzhou. Due to the fact that the customer is an independent account, all the application materials previously sent by the customer are in the hands of the employees themselves. Due to incorrect material filling, there have been cases where we have instructed and returned the materials. As a result, by the end of March, when accompanying the employee to the client's street to handle retirement, it was found that there were still issues with the client's replacement materials. At that time, the situation was urgent and due to the impact of the epidemic, the client's company in Shanghai had been closed, and they were unable to obtain the official seal to send out the application materials again, which would result in a delay in the employee's retirement process. Focusing on urgent customer issues, our Guangzhou branch colleagues coordinated and communicated with local street staff, and informed them of the special situation of the Shanghai epidemic. Finally, the street accepted the employee's retirement application as scheduled.
Chinese enterprise human resources is a warm big family. Since the outbreak of this epidemic, our leaders have always prioritized the safety and health of all employees. Faced with a new round of lockdown management and nucleic acid screening, employees in Shanghai have adhered to emergency service positions through remote work, and the issue of everyone's food basket has also attracted the attention of our company's leaders.
To alleviate the problem of difficulty for employees in purchasing groceries, our company urgently coordinates with suppliers and distributes a love gift package to each employee in Shanghai, providing strong logistical support for customer service guarantee. On the afternoon of April 4th, various departments began to collect employee receiving information. In the face of tight transportation capacity and difficulties in material procurement in Shanghai, our company is making every effort to ensure the security of employee materials.
Starting from the 8th, love gift packages containing vegetables, meat, and eggs have been delivered to the employees' community doorstep. On the evening of the 8th, department leaders counted the number of undelivered gift packages and made sufficient preparations for the next day's delivery work.
During this special period, we actively fulfill their responsibilities and take practical actions to ensure the orderly production and operation of the enterprise. At the same time, our volunteers also become "big white" and actively join the community's "epidemic" line.
Concentrating in the fight against the epidemic, we always walks shoulder to shoulder with customers, and strives to help enterprises successfully overcome the epidemic with high-quality service quality and professional solutions.
